Returns

Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.

 

We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Please note, we do not accept returns on Underwear for hygiene reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 10 working days for returns to be processed once we have received them. 

 

Rest of World Returns

Please note that international customers are responsible for return costs, and we recommend using a tracked service. Once your return is received, please allow up to 10 working days for processing and any applicable refunds.

How to Return Your Order

Returning your Adanola order is simple. Follow the steps below based on where your order was placed.

1. Start your return
Go to our Returns Portal and enter your order details, which can be found in your Orders section of your profile or on your order's email.
Please make sure you include the # before your order number.

2. Receive confirmation
Our returns portal will show confirmation that your return is submitted, this will also be sent via email.

3. Pack your items
You can use any suitable packaging. Pack your items securely and include a note clearly stating:
→ Your order number
→ The items being returned
→ Your return reason

Items must be:
→ Unused and in their original condition
→ Unworn and unwashed
→ Unaltered
→ Returned with the original swing tag attached

If these criteria are not met, our warehouse may reject the return.

4. Arrange your return
Take your parcel to your local post office or use a courier of your choice. We always advise sending returns using a tracked service. Return shipping costs are not currently covered for orders outside the UK and US.

5. Send your return with all duties paid
Your return parcel must be sent with all duties paid (DDP). This is required for the parcel to be successfully delivered back to our warehouse.

6. Keep your proof of postage
Keep your proof of postage and tracking information until your refund has been received.

7. Receive your refund
We will email you when your return reaches our warehouse and again when your refund has been fully processed.
Please allow 10 working days from the date your return is marked as delivered to our warehouse for your refund to be processed back to your original payment method.

Return Address
ADANOLA
C/O TORQUE LOGISTICS
MARTLAND PARK
CHALLENGE WAY
WIGAN
WN5 0LD
UNITED KINGDOM