Shipping

Free standard delivery on orders over $200, no code needed*. *T&Cs apply

Allow up to 3 working days for delivery dispatch. You will receive a dispatch email once completed.

Track your Order here, or use the tracking link emailed to you so you can follow the progress of the order to your door. If you have any specific questions relating to your order, please submit an enquiry to our customer service team here.

Delivery timeframes not guaranteed and can be delayed due to unforeseen circumstances.

 

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.

 

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please submit an enquiry to our customer service team here and they will be able to help locate your tracking details.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please submit an enquiry to our customer service team here.