Shipping

Free standard delivery on orders over 150 chf, no code needed. *T&Cs apply 

Allow up to 3 working days for delivery dispatch. You will receive a dispatch email once completed.

Delivery timeframes not guaranteed and can be delayed due to unforeseen circumstances.

Track your Order here, or use the tracking link emailed to you so you can follow the progress of the order to your door. If you have any specific questions relating to your order, please submit an enquiry to our customer service team here.

 

 

 

International orders may be subject to import fees upon receipt, as all orders are currently shipped from the UK. All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.

 

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please submit an enquiry to our customer service team here and they will be able to help locate your tracking details.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please submit an enquiry to our customer service team here.