Returns

Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.

We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Please note, we do not accept returns on Underwear for hygiene reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 10 working days for returns to be processed once we have received them. 

Rest of World Returns

Please note that international customers are responsible for return costs, and we recommend using a tracked service. Once your return is received, please allow up to 10 working days for processing and any applicable refunds.

Your Right of Withdrawal (EU customers)
If you are a consumer in the EU, you have the right to withdraw from your order within 14 days without giving any reason, in addition to our standard returns policy above.

The withdrawal period expires 14 days from the day you (or a third party you nominate) receive the goods. Where an order is delivered in multiple shipments, the period runs from receipt of the last item.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can use the withdrawal button on your order status page. To meet the withdrawal deadline, it is enough to send your communication before the 14-day period has expired.

Returning the goods
After telling us you wish to withdraw, you must send the goods back to us without undue delay and no later than 14 days from the day you communicated your withdrawal. You are responsible for the direct cost of returning the goods; we recommend using a tracked service. Items should be returned with reasonable care - you may be liable for any reduction in their value caused by handling beyond what's necessary to check them.

Your refund
We will refund all payments received from you, including the standard cost of delivery (except for any additional cost arising from your choice of a delivery type other than our standard option). We will make the refund without undue delay, and no later than 14 days from the day we receive the goods back, or from the day you provide evidence that you have sent them back, whichever is earliest.
We will make the refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.