Shipping

Allow up to 3 working days for delivery dispatch. You will receive a dispatch email once completed.

Track your Order here, or use the tracking link emailed to you so you can follow the progress of the order to your door. If you have any specific questions relating to your order, please submit an enquiry to our customer service team here.

Delivery timeframes not guaranteed and can be delayed due to unforeseen circumstances.

Please note, we are unable to deliver to Belarus, Russia & Ukraine. We apologise for any inconvenience.

Since the UK formally left the EU in January 2021 there have been several changes to how we send parcels internationally. As all orders are currently shipped from the UK, you may be subject to additional import fees upon receipt. In some cases, these may be calculated at checkout. Please see below for further information.

As of 23rd August 2022, when purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches their destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please submit an enquiry to our customer service team here, and they will be able to help locate your tracking details.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please submit an enquiry to our customer service team here.

European Shipping Zones

Please note, shipping to our Europe is split into 3 groups based on shipping provider. The countries are listed below.

Western Europe includes; Belgium, France, Netherlands, Portugal, Spain & Switzerland

Central/Northern/Eastern Europe includes; Andorra, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Poland, Romania, Slovenia, Sweden, Albania, Austria, Bosnia & Herzegovina, Bulgaria, Germany, Kosovo, Luxembourg, Moldova, Montenegro, North Macedonia, Norway, Serbia, Slovakia

Rest of Europe includes; Faroe Islands, Åland Islands, Armenia, Georgia, Gibraltar, Greenland, Guadeloupe, Vatican City, Mayotte, Réunion, San Marino, Svalbard & Jan Mayen, Belarus, Türkiye