These sometimes go into the spam/junk folders so please check this first and if you still do not have it,please submit an enquiry to our customer service team here and they will be able to help locate your tracking details.

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working,please submit an enquiry to our customer service team here.

Please review our help center article here for more details: https://adanola.elevio.help/en/articles/48-will-i-be-charged-customs-fees