Shipping

Free standard delivery on orders over $250*, no code needed. 

Allow up to 3 days from placing your order to despatch confirmation. You will receive a confirmation email once your order is on it’s way.

Delivery timeframes not guaranteed and can be delayed due to unforeseen circumstances.

Track your Order here, or use the tracking link emailed to you so you can follow the progress of the order. If you have any specific questions relating to your order, please submit an enquiry to our customer service team here.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Your order confirmation email can sometimes go into the spam/junk folders so please check this first. If you still do not have it, please submit an enquiry to our customer service team here, who will be able to help locate your tracking details.

Your tracking number is created once your order has been packed in the warehouse and is ready to be collected by the carrier.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please submit an enquiry to our customer service team here.

Will I be charged Customs fees?

International orders may be subject to import fees upon receipt, as all orders are currently shipped from the UK. All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.

Shipping note

Just a heads up! We want your parcel to arrive with you safely, so we strongly discourage placing orders to short-term or temporary addresses (e.g. hotels, hostels, or Airbnb accommodations).

Deliveries to these locations can be tricky and often delayed, misplaced, or returned due to limited access and unpredictable availability when the package arrives.

Please be aware; if you choose to ship to a temporary address, we cannot guarantee successful delivery and will not be held responsible for any lost or undelivered packages.