Returns

Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.

We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Please note, we do not accept returns on Gift Cards or Underwear for hygenie reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow 5 to 10 working days for returns to be processed once we have received them. 

 
Easy UK Returns

Once your return request has been approved, we will send you a link to generate a pre-paid QR code or returns label. We now offer free returns via 24/7 InPost Lockers, no printing required! Or you can print out at home or at specific Royal Mail Post Offices.