Please visit the Adanola Returns Center, complete the returns form and we will get back to you with further instructions of how to return your order.
We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up to 3 working days for returns to be processed once we have received them.
Hassle Free UK Returns
If you are a UK resident, we’re happy to announce that the cost to exchange your item is now free! Once your return request has been approved, we will send you a link to generate a pre-paid returns label you can print out at home or at specific Royal Mail Post Offices.
If you are returning your item(s) for a refund, then you too are able to generate a pre-paid returns label that is free at the point of return. A deduction of £3.00 will then be taken from your refund to cover the cost of this convenience.