Rewards Club Terms and Conditions

1) General

1. a) The Adanola Rewards Club is promoted by Adanola Limited (company number 11249558) whose registered office is at Dantzic Building, Dantzic Street, Manchester, M4 2AH ("we", "us", "our" or "Adanola").
2. b) Before joining or participating with the Adanola Rewards Club please read the following terms carefully. To join:
3. i) Existing adanola.com account customers will be auto enrolled as members of the Adanola Rewards Club;
4. ii) New adanola.com account customers need to sign up for an Adanola Rewards Club account, you will not be auto enrolled,

When you become a member of Adanola Rewards Club, you agree to be bound by the following terms so please read them carefully. If you do not agree to these terms and conditions, or wish to delete your adanola.com account, please email dataprotection@adanola.com.

1. c) The terms may change from time to time. We will let you know when we make any changes to the Adanola Rewards Club by email and through signage on our website, however please also ensure you check these terms regularly for updates.

2) What is the Adanola Rewards Club?

The Adanola Rewards Club is a loyalty programme where we reward our members when they carry out certain actions and activities. It's free to become a member and you can redeem rewards you earn online at www.adanola.com.

3) Who can be a member of the Adanola Rewards Club?

1. a) To be a member of the Club you must:
2. i) be 18 years old or older;
3. ii) be an individual using the Adanola Rewards Club for your personal use only; and

iii) have a valid email address which is either linked to an existing adanola.com account, or which is used when creating a new,  com account.

1. b) You can create an adanola.com account (an "Account") by:
2. i) visiting the following link and clicking "SIGN UP"; and
3. ii) completing the form with your first name, surname, valid email address and password and clicking "CREATE AN ACCOUNT".

4) How does Adanola Rewards Club enrolment work?

1. a) You will be auto enrolled once you create an account via our website: adanola.com
2. b) If you have an existing account with us, you will be auto enrolled in the new programme.
3. c) You are responsible for ensuring the information you provide when creating your Account is correct. If your Account information changes, please ensure you submit an enquiry to our customer service team, so we can update where we are able to.
4. d) You may only have one Account per person. If you find you have more than one Account please submit an enquiry to our customer service team, and we will help to rectify this for you.

5) How does the Adanola Rewards Club work and how do I earn points?

1. a) The Adanola Rewards Club works in two ways:
2. i) you earn points which you can use to exchange for Adanola vouchers and other rewards as soon as you have reached the required number of points (Reward Points); and
3. ii) the Reward Points you earn accrue to help you to reach a certain Tier status which provides you with access to additional benefits. Note that exchanging your Reward Points for Adanola rewards will not impact your Reward Points balance for the purpose of your Tier status unless stated otherwise below.
4. b) Adanola Rewards Club members can visit the rewards page in their Account to check their Reward Points total, their Tier status and access other benefits.

6) Reward Points

1. a) You can receive Reward Points by doing the following:

1. b) You must be logged into your Account on adanola.com to receive Reward Points when you make a purchase online. If you are not logged into to your Account you will not receive Reward Points.
2. c) Reward Points will usually be awarded within 14 days of completing the action set out above. If you have not received your Reward Points after 14 working days of completing the action set out above please contact us.
3. d) Reward Points will automatically expire and be cleared from your Account after 12 months of inactivity. In this context, inactivity refers to customers who have not earned or redeemed any Reward Points within 12 months.

7) What Rewards can I exchange Reward Points for?

1. a) Rewards will vary from time to time and may include Adanola vouchers that give you a certain amount off your order, when you spend the minimum order threshold. You can find a list of the latest rewards here(the "Rewards", each a "Reward").
2. b) Once you have earned sufficient Reward Points to redeem a Reward, you can choose your monetary reward value by clicking ‘redeem’ at the bottom of the Reward page in your Account to unlock a discount code which you can use on your next order, or alternatively redeem at checkout.

We may also notify you by email that you have sufficient Reward Points to redeem a Reward.

1. c) Your Rewards can be viewed in the history tab on the rewards page in your Account. You can also view all previous Rewards in the rewards history tab on the rewards page.
2. d) Once you receive your Reward if it has a discount or voucher code you can add it to your order when checking out at adanola.com.
3. e) Rewards:
4. i) are one time use only (unless stated otherwise)
5. ii) are for your personal use only;

iii) are non-transferable and cannot be exchanged, sold or resold;

1. iv) cannot be redeemed for cash;
2. v) cannot be used in conjunction with gift cards and any other discount codes or vouchers (unless stated otherwise); and
3. vi) are awarded at our sole discretion.

8) Tiers

1. a) When you accrue Reward Points, it helps you to escalate through the three membership Tiers (each a "Tier") in order to receive additional benefits. The Tiers work as follows:

1. b) Upon joining the Adanola Rewards Club, all Members will be placed in Tier 1 and automatically receive 200 Reward Points.
2. c) The Adanola Rewards Club runs for an initial 12 month period from the date a member joins (the "Initial Period") and for rolling periods of 12 months thereafter unless you upgrade to a new Tier (see below).
3. d) If, upon expiry of the Initial Period or any 12 month anniversary of the same, you achieve (in the immediate 12 months preceding any such period) less than 1000 Reward Points, you will remain in Tier 1 and your Reward Points will reset to 0 for the purposes of the Tier level ready to accrue new Reward Points.
4. e) If, during the Initial Period or any 12 month anniversary of the same, you are in Tier 1 and achieve:
5. i) 1,500 or more Reward Points, then you will immediately move to Tier 2; or
6. ii) 3,000 or more Reward Points, then you will immediately move to Tier 3,

(each an "Upgrade").

1. f) Following Upgrade, you will remain in the applicable Tier for 12 months from the date you entered that Tier.
2. g) Upon the 12 month anniversary of the Upgrade, if you are in Tier 2 and achieve (in the immediate 12 months preceding the Upgrade):
3. i) 3,000 or more Reward Points, then you will move to Tier 3 (unless you have already moved to Tier 3)
4. ii) 1,500 – 2,999 (inclusive) Reward Points, then you will remain in Tier 2; or

iii) less than 1,500 Reward Points, then you will move to Tier 1 and your Reward Points will reset to 0 for the purposes of the Tier level.

1. h) Upon the 12 month anniversary of the Upgrade, if you are in Tier 3 and achieve (in the immediate 12 months preceding the Upgrade):
2. i) 3,000 or more Reward Points, then you will remain in Tier 3
3. ii) 1,500 – 2,999 (inclusive) Reward Points, then you will move to Tier 2; or

iii) less than 1,500 Reward Points, then you will move to Tier 1 and your Reward Points will reset to 0 for the purposes of the Tier level.

1. i) We reserve the right to add or remove a Adanola Rewards Club member from any Tier, and/or terminate their Account, if in our sole discretion we decided that the member's activity and/or the Reward Points earned to achieve a Tier status was fraudulent or an abuse of these terms.
2. j) Escalation to the next Tier may take up to 14 days to be reflected in the rewards page in your Account. If you believe that Reward Points have not been properly applied to your Account, please submit an enquiry to our customer service team.

In your email please specify your name and email address associated with the Adanola Rewards Club, the date of the Adanola Rewards Club activity, the order number (if applicable) and the issue(s) encountered.

1. k) You can check your Reward Points progress using the rewards page in your Account. You can also learn more about upcoming Adanola Rewards Club actions and rewards by looking out for emails from us (provided you have opted in to receive emails).
2. l) Reward Points which are credited to you may be decreased or reversed, as applicable, if part or all of the applicable purchases which accrued Rewards Points are returned to us, refunded, or cancelled, which may downgrade any Tier status that you have achieved.

9) Making changes to Adanola Rewards Club

1. a) We reserve the right (in our sole but reasonable discretion) to make changes to Tier benefits, how you earn Reward Points, how you redeem Rewards, how we reward your purchases from time to time by giving notice to you, only where it becomes necessary to do so due to unforeseen circumstances. We may place limits on the number of purchases or activities that are eligible, the number or type of Rewards or benefits you may receive or earn.
2. b) Any changes we make will be notified to you through email, updates to the rewards page, and an update to these terms. If you do not agree to any proposed changes made, you may close your Account by contacting dataprotection@adanola.com.
3. c) We can always make changes to the Adanola Rewards Club or these terms:
4. i) to reflect changes in relevant laws and regulatory requirements;
5. ii) to make minor technical adjustments and improvements (these are changes that don't affect your use of or participation in the Adanola Rewards Club); or

iii) to change the way the terms are drafting to make them fairer or clearer to you.

10) Responsibility for loss or damage

1. a) We're responsible for losses you suffer caused by us when you participate in the Club unless the loss is:
2. i) Unexpected. It was not obvious that it would happen and nothing you said to us before meant we should have expected it (so, in the law, the loss was unforeseeable).
3. ii) Caused by a delaying event outside our control.

iii) Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

1. iv) A business loss.It relates to your use of a product for the purposes of your trade, business, craft or profession.
2. b) We are not responsible for any Reward which is lost or redeemed due to fraudulent activity by you or any third party or for actions which are deemed abusive offensive, untrue, libellous or illegal or fraudulent or due to not following these terms, or if the credit of Reward Points is obtained through other activity that violates these terms.
3. c) We may remove you from the Club at any time in our sole but reasonable discretion if you:
4. i) fail to comply with these terms;
5. ii) carry out illegal activity, fraud, misrepresentation or other conduct inconsistent with the terms or which we consider is detrimental to our interests.
6. d) If you are removed from the Club your Rewards Points and Rewards will automatically expire and you will no longer receive any Tier benefits.

11) Events outside of our control

If we cannot provide the Club as it is impacted by an event outside our control we contact you as soon as possible to let you know.

12) Closing your Account or opting out of the Adanola Rewards Club

Being a member of the Adanola Rewards Club is inherent to your Account registration. Therefore, if you wish to close your Account and/or opt-out of Adanola Rewards Club communications, please contact our data protection team at dataprotection@adanola.com who will be happy to assist.

13) Governing law

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, or Scotland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

14) Privacy and data protection

How we use any personal data you give us is set out in our privacy policy.

15) More information, contact details and complaints

1. a) For more information about the Adanola Rewards Club please take a look at our Frequently Asked Questions or you can submit an enquiry to our customer service team, who will be happy to assist.
2. b) If you would prefer to write to us, please use the following postal details: Adanola Limited Registered office: Dantzic Building, Dantzic Street, Manchester, M4 2AH or submit an enquiry to our customer service team here.
3. c) Our Customer Services team will do their best to resolve any problems you have with us or our products as per our internal complaints handling procedures.

Last updated: 7th November 2024