FAQ's

• What is the Adanola Rewards Club?+

  The Adanola Rewards Club is our loyalty programme designed to give you exclusive offerings and discounts where members are rewarded when they carry out certain actions and activities. Our members can earn points which can be redeemed against certain Adanola rewards.

• How do I redeem & use my points?+

  It's easy to exchange your points for Adanola rewards. Make sure you’re logged in and click the "redeem" button at the bottom of the rewards page to turn your points into a discount. Any rewards claimed will be listed in the "rewards history" tab and will be emailed to you. Once at checkout, just enter your unique code and click “apply”.
  
  Please note vouchers are one time use, non-transferable, non-combinable and are valid for one year from the date you receive your voucher. Minimum order thresholds apply;
  
  £10 off (200 points) applies to orders over £105 / $153 (USD) / 132€ / $216 (AUD) before shipping costs;
  £15 off (300 points) applies to orders over £115 / $167 (USD) / 143€ / $236 (AUD) before shipping costs;
  £20 off (400 points) applies to orders over £120 / $174 (USD) / 150€ / $246 (AUD) before shipping costs.
  
  Please contact Customer Service at help@adanola.com if you need help with redeeming or using vouchers.

• What happens to points if I return my order?+

  Your points will be automatically adjusted for any products you do not wish to keep and will be shown in the "rewards history" tab.
  
  You can return an order even if you redeemed rewards points for a discount. If you return the entire order, you will be refunded the amount spent after the discount was applied. Any points used to redeem the discount will be automatically credited into your rewards account.
  
  Please contact Customer Service at help@adanola.com if you need help with any order returns or cancellations.

• Terms & Conditions+

  Please refer to our Rewards Club Terms & Conditions page or contact help@adanola.com.