Shipping Policies

Free Express delivery on orders over $110. No code needed.

Allow 1 - 2 working days for delivery dispatch. You will receive a dispatch email once completed.

Track your Order here, or use the tracking link emailed to you so you can follow the progress of the order to your door. If you have any specific questions relating to your order, please email our customer service team at help@adanola.com.

Please note, all orders above USD $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department however all duties will be calculated and payable at checkout and there should be no additional costs upon delivery. 

Please note, all import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at help@adanola.com with you name and order number and they will be able to help locate your tracking details.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact help@adanola.com with your name and order number.