Terms and Conditions for Online Sales

Where to find information about us and our products

You can find everything you need to know about us, Adanola Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.

These terms and conditions do not apply to the sale of Adanola e-Gift Cards. For more information about the terms which apply to Adanola e-Gift Cards.

We only accept orders when we've checked them

We will contact you to acknowledge that we've received your order and to confirm that we have accepted it.

Sometimes we reject orders;

Sometimes we reject orders, for example, because:

→ a product is unexpectedly out of stock or unavailable;
→ your order is flagged as unusual or susceptible to fraud using our security software;
→ we believe (in our absolute discretion) that you are reselling our products without our express written approval;
→ your billing information is incorrect or unverified;
→ the product was mispriced by us; or
→ for any other errors or mistakes in our website information.

 

When we reject an order, we let you know as soon as possible by email and refund any sums you have paid.

We charge you when you order

You will own your product once we have received payment in full.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as a fire or flood at our warehouse, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can submit an enquiry to our customer service team, to end the contract and receive a refund for any products you have paid for, but not received.  

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

Our promotional discounts

Adanola discount codes entitle you to an offer on your online order. To utilise your offer, enter your unique code at the second stage of checkout, before payment is taken and click "apply". Promotion codes are only valid for use on adanola.com. Please note; promotional codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotional codes are also non-transferable and are not valid for the purchase of gift cards or gift vouchers.

Sometimes discount codes may not apply;

Sometimes discounts codes may not apply, for example, because:

→ you unique code has already been used on a previous order;
you have another discount already applied to your order;
→ your discount code has expired;
you have not reached the minimum spend threshold required, if applicable;

→ FREESHIP applies to UK orders only, over £75, where Royal Mail 48 shipping method is selected;
→ FREESHIPINTL applies to international orders over $109 (USD) / 94€ / $154 (AUD) where a Standard shipping method is selected. If Standard shipping is unavailable, the discount code will apply to alternate methods;
1x free cap applies to orders over £50 / $73 (USD) / 63€ / $103 (AUD) before shipping costs, with a unique code;
→ 1x free socks applies to orders over £50 / $73 (USD) / 63€ / $103 (AUD) before shipping costs, with a unique code;
→ Redeeming 200 loyalty points for £10 off applies to orders over £105 / $153 (USD) / 132€ / $216 (AUD) before shipping costs, with a unique code;

Redeeming 300 loyalty points for £15 off applies to orders over £115 / $167 (USD) / 143€ / $236 (AUD) before shipping costs, with a unique code;
→ Redeeming 400 loyalty points for £20 off applies to orders over £120 / $174 (USD) / 150€ / $246 (AUD) before shipping costs, with a unique code;

For help with applying discount codes to your order, pleas submit an enquiry to our customer service team.

Your legal right to change your mind.

For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions which are set out below.

When you can't change your mind.

You can't change your mind about an order for:

→ products sealed for health protection or hygiene purposes (for example, swimwear and underwear), once these have been unsealed after you receive them; and
→ goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind.

If you change your mind about a product, you must let us know no later than 30 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know.

To let us know you want to change your mind, please complete the returns form at adanola.returnscenter.com or fill in a print-out of the form at the end of these terms and post it to us at Torque Challenge Way, Martland Park, Wigan, WN5 0LD

You are responsible for the costs of returns.

You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

→ If you are returning a product from the UK, send the product back to us using our hassle-free UK returns process via our returns centre https://adanola.returnscenter.com. We now offer label-free returns via 24/7 InPost Lockers, no printing required! Or you can generate a pre-paid returns label that can be printed at home or at specific Royal Mail Post Offices. A deduction of £3.00 will then be taken from your refund amount to cover the cost of this label.

→ Send the product back to us to the following address: RETURNS @ ADANOLA - Torque, Challenge Way, Martland Park, Wigan, WN5 0LD, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it, when you sent it, and the parcel weight. If you don’t do this and we don’t receive the products at all or within a reasonable time, we won't refund you the price.

For help with returns, please see our returns page or submit an enquiry to our customer service team.

We only refund standard delivery costs.

We don't refund any extra you have paid for express delivery or delivery at a particular time.

You're responsible for returning the correct products to us.

We're not responsible for any items that you send to us by mistake. If we can locate any such items, which isn’t always possible, and you want them returning to you, we may ask you to pay the standard delivery cost.

We reduce your refund if you have used or damaged a product.

If you handle the product in a way which is not acceptable, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if:

→ the original swing tag(s) has been removed;
→ the condition of the product is not "as new";
→ the product has been worn, washed or altered in any way;
→ any accessories are missing; and/or
→ the product-branded packaging is damaged.

In some cases, because of the way you have treated the product no refund may be due. Our Customer Services can advise you on whether we're likely to reduce your refund, by submitting an enquiry.

When and how we refund you.

If you tell us you've changed your mind about a product that hasn't been delivered, if it is possible, we will refund you as soon as possible and within 10 working days. If you're sending your product back to us, we refund you within 10 working days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must submit an enquiry to our Customer Service team. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. If you discover that something is wrong with your product we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us (see the section You have several options for resolving disputes with us below).

 

Summary of your key legal rights 

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: 

Up to 30 days: if your goods are faulty, then you can get a refund. 

Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

 

We can change products and these terms

Changes we can always make.

We can always change a product or these terms:

→ to reflect changes in relevant laws and regulatory requirements, for example, to reflect changes in product packaging or health and safety laws;
→ to make minor technical adjustments and improvements. These are changes that don't affect your use of the product; or
→ to change the way the terms are drafting to make them fairer or clearer to you.

 

Changes we can only make if we give you notice and an option to terminate.

We can also make other more material changes to the product or these terms, but if we do so we'll notify you by email and you can then contact our customer service team by submitting an enquiryto our to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

→ we have to withdraw the product(s) you have ordered for any reason, including as a result of a product recall;
→ you don't make any payment to us when it's due and you still don't make payment (and/or supply any additional information we request) within 5 working days of us contacting you reminding you that payment is due;
→ you don't, within a reasonable time of us asking for it, provide us with information that we need to provide the product, for example, the delivery address.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

→ Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
→ Caused by a delaying event outside our control. As long as we have taken the steps set out in the corresponding section above.
 Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
→ A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our privacy policy

How we use any personal data you give us is set out in our privacy policy 

You have several options for resolving disputes with us

Any complaints.

Our Customer Services team will do their best to resolve any problems you have with us or our products as per our internal complaints handling procedures, by submitting an enquiry.

You can go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Transferring your contract with us. You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
We may update these terms from time to time. These terms may have changed since you last reviewed them. Every time you place an order for products on our website, please check these terms to ensure you understand the terms that apply at that time.

 

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

FOA Returns Department,

Torque Challenge Way,

Martland Park,

Wigan,

WN5 0LD

help@adanola.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.