Returns

Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.

We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Please note: We do not accept returns on Gift Cards or Underwear for hygiene reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned Product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow 5 to 10 working days for returns to be processed once we have received them.  We only refund standard delivery costs.

We don't refund any extra you have paid for express delivery or delivery at a particular time.

You're responsible for returning the correct Products to us

We're not responsible for any items that you send to us by mistake. If we can locate any such items, which isn’t always possible, and you want them returned to you, you must pay the standard delivery cost for returning such items. Any such returns can be denied in our sole and absolute discretion. We are not responsible for the condition of such items upon their return to you.

We reduce your refund if you have used or damaged a Product

If you handle the Product in a way which is not acceptable, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if:

→ the original swing tag(s) has been removed;
→ the condition of the product is not "as new";
→ the Product has been worn, washed or altered in any way;
→ any accessories are missing; and/or
→ the Product-branded packaging is damaged.

In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Services can advise you on whether we're likely to reduce your refund by submitting an inquiry at https://adanola.com/pages/contact.