Returns
Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.
We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.
Please note: We do not accept returns on Gift Cards or Underwear for hygiene reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned Product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We don't refund any extra you have paid for express delivery or delivery at a particular time.
Easy US Returns
We now offer free returns via drop off at a USPS or a Return Bar (UPS) locations. When submitting your return, you can choose a USPS return or Happy Returns, to either drop off your parcel with a QR code or a printed label. Check the step-by-step guide below for more information on how to return.
You're responsible for returning the correct Products to us
We're not responsible for any items that you send to us by mistake. If we can locate any such items, which isn’t always possible, and you want them returned to you, you must pay the standard delivery cost for returning such items. Any such returns can be denied in our sole and absolute discretion. We are not responsible for the condition of such items upon their return to you.
We reduce your refund if you have used or damaged a Product
If you handle the Product in a way which is not acceptable, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if:
→ the original swing tag(s) has been removed;
→ the condition of the product is not "as new";
→ the Product has been worn, washed or altered in any way;
→ any accessories are missing; and/or
→ the Product-branded packaging is damaged.
In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Services can advise you on whether we're likely to reduce your refund by submitting an inquiry at https://adanola.com/pages/contact.
When and how we refund you
If you tell us you've changed your mind about a Product that hasn't been shipped, if it is possible, we will refund you within 10 working days. If you're sending your Product back to us, we will refund you within 10 working days of receiving it. If your chosen Return method is Happy Returns, you will instead be refunded at the point of drop off, and the refund should reflect in your account within 5 working days. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your Product
If you think there is something wrong with your Product, you must submit an inquiry to our Customer Service team at https://adanola.com/pages/contact. We honor our legal duty to provide you with products that are as described to you on our Website and that meet all the requirements imposed by law. If you discover that something is wrong with your Product we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid.
How to Return Your Order with Happy Returns
Returning your Adanola order is simple. Follow the steps below based on where your order was placed.
1. Start your return
Go to our Returns Portal and enter your order details, which can be found in your Orders section of your profile or on your order's email.
Please make sure you include the # before your order number.
2. Wait for approval
Once your return has been submitted, you’ll receive an email with a QR code.
3. Return your items
Take your items to your local Return Bar (UPS) location.
Items must be:
→ Unused and in their original condition
→ Unworn and unwashed
→ Unaltered
→ Returned with the original swing tag attached
If these criteria are not met, the Return Bar (UPS) may reject the return.
4. Return checks
A Return Bar associate will scan your items and verify they match the return.
5. Keep your receipt
Keep any receipts or email confirmation until your refund has been received in full.
6. Receive your refund
Once the return is completed, your refund process will be initiated.
How to Return Your Order with USPS
Returning your Adanola order is simple. Follow the steps below based on where your order was placed.
1. Start your return
Go to our Returns Portal and enter your order details, which can be found in your Orders section of your profile or on your order's email.
Please make sure you include the # before your order number.
2. Wait for approval
Once your return has been submitted, you’ll receive an email with a Print-at-Home USPS return label.
3. Pack your items
Pack the items securely and include a note with your order number.
Items must be:
→ Unused and in their original condition
→ Unworn and unwashed
→ Unaltered
→ Returned with the original swing tag attached
If these criteria are not met, our warehouse may reject the return.
4. Attach your label
Print and attach your USPS return label securely to your parcel.
5. Send your return
Take your parcel to your local USPS location.
6. Keep your receipt
Keep your proof of postage receipt until your refund has been received in full.
7. Receive your refund
We will email you when your return reaches our warehouse and again when your refund has been fully processed.